Frequently asked questions
About what Hopu service do you have questions?
Hopu FLIGHT HACKING
We constantly find very well priced flights, and we share it with the Hopu Community through Hopu Flight Hacking.
How can I get access to your deals?
Sign up here for free. You will then need to confirm your email before you get access to our platform and email notifications. As a Hopu member, can browse all our deals on our platform, at any time.
How frequently do I receive your emails?
Free members usually receive up to 3 alerts per week (individual deals). If you wish to receive more deals, you can visit our Premium page.
Which regions & languages are you covering?
Our website and notifications are currently available in French and English. We cover airports in Belgium, France, and the Netherlands. Have any region you want us to launch first? Send us an email to hello@hopu.io
Can I personnalise my alerts?
Free members can set up their home region and language. They will receive long haul flights in a range of 700km around that region and short-haul flights in a range of 200km around that region. Change your home region and language here. You can visit our Premium page if you want to discover our personalization tools.
Is it safe to book your flights?
All the flights we send you are open to the public. That means we will re-direct you to the airline website or online travel agents. You won't be booking on our website.
How can I book your flights?
We have a dedicated page for each flight we find. There you will find all the relevant details and the instructions to book each deal in particular.
Do you earn money on the flight bookings?
We do not receive any commissions when our members book one of our flights. Our only incentive is to provide our community with the best deals, and we only when happy members upgrade to Premium.
Is it free?
Yes, free members get access to some of our features. If you wish to receive more flights and get personalization tools, please visit our Premium page.
Can you help me with booking a flight?
With each deal we send, you will find a link to our website where we list all of the relevant details that allow you to book the flight. Nevertheless, our team is ready to provide assistance, should you require it. Please contact us by email at hello@hopu.io or on Messenger.
How can I contact you?
If you still have questions, send us an email at hello@hopu.io or on Messenger.
Hopu Premium
Hopu Premium is a membership that will grant you access to exclusive features accross our different services.
Where can I learn more about premium?
We have a Hopu Premium dedicated page, you will discover all our premium features there. Any question? Send us an email at hello@hopu.io
Can I try premium?
Of course, we provide our free members with 14 days of free trial. That means you won't be charged before the end of that period. If you wish to cancel your premium subscription during the free trial period, send us an email to hello@hopu.io and we will cancel it for you. You won't be charged afterward.
Can I setup my own notifications?
As a premium member, you can choose to receive flight notifications in a range between 0km and 1000km around your home city, both for short and long haul flights. If you wish to change those settings, you can do that at any time in your dashboard in the "Premium Settings" area.
Do premium users get other benefits?
Travel Design lets you get access to the Hopu expertise on demand. You will get to talk to our experts and they will help you find the best flight for the trip you are planning. As a Premium member, you get a discount on our Travel Design service. You can visit our dedicated page here for more information.

 

How much does it cost?
Our yearly subscription plan is 29€ and monthly subscription plan is 4,99€. Your premium subscription will automatically renew every year or every month depending on the plan you chose (monthly or yearly). Find out more about the benefits here.
Is my payment information safe?
Yes, absolutely. We use the two main players worldwide for payment processing (Stripe and PayPal), and they provide the whole infrastructure to assure your security, just like they do for other services you might already use (Spotify, Netflix, etc). It's worth mentioning that Hopu never has access to your financial information.
Hopu Travel Design
Tell us about the next trip you are planning and our team will make sure that you get the best price for your ticket!
How do I create my request?
The first step in your request is to chat with our team through Facebook Messenger. They will make sure we understand what you are looking for and answer all of your questions. Click here to start a conversation, no commitment.
How long does it take before I receive flight proposals?
It will mainly depend on how tricky your flight is. Usually, our team process requests within 6 working hours, 7 days a week. If we are having some delays, our team will let you know before you submit your request.
Once I approve your proposal, how can I book the flight?
Our community manager will send you all the necessary information and guide you through the booking process. Bear in mind that you won't be able to book flights in our website, we will simply let yo know where you can get the best deal in the market.
What happens if the price expires?
We will guarantee the availability of the deal for 6 hours since we provide a solution, by finding another alternative if the deal expires. If the pricing expires after that, you would need to start a new request.
Is my payment information safe?
Yes, absolutely. We use the two main players worldwide for payment processing (Stripe and PayPal), and they provide the whole infrastructure to assure your security, just like they do for other services you might already use (Spotify, Netflix, etc). It's worth mentioning that Hopu never has access to your financial information.
Can I get a refund if I change my mind?
Of course, this is a win-win. If you are not happy with the proposal we sent you, you get a full refund.
If there is any problem with my booking or flight later on, can I contact you?
Unfortunately, we are not able to manage your booking. Think of us as a friend that will let you know about the best option out there. If you have some issues, you will have to contact the airline or the website on which you purchased your flight directly.
I still have questions, can I talk to someone?
Sure, you can drop us an email at hello@hopu.io or talk to our team on Facebook Messenger.